General Information
General Information
The FCC requires UpSNAP to offer every user of our Free, Fast and Private mobile search service an unsubscribe or cancel function. Using your mobile phone, text STOP to the shortcode from which you are receiving messages.
- Do UpSNAP services use my wireless minutes?
- Will the service work on my phone?
- Which carriers do you support?
- Where do I get support?
- What is the cost for your services?
- How do I pay for these services?
- How can I unsubscribe?
- How does the audio work?
- How do I listen to my radio content?
- What is text messaging?
- How do I know if my phone has SMS?
- What if I need help?
- What if I don't have a cell-phone?
- How do I report a problem?
- The audio is skipping.
- I receive an error message that says: "Due to internal error your request cannot be processed."
- When I try to listen to a stream after the phone dials the phone number, there is only silence.
- OK, so whats the catch, are you going so spam my cell-phone?
- Will you ever sell my personal details such as mobile phone number?
- How can UpSNAP provide some of its services for free?
- Does UpSNAP work internationally?
- I thought there were laws against advertising on cellphones?
General Information
- Do UpSNAP services use my wireless minutes?
- Any UpSNAP program or service that involves making a phone call will use your wireless minutes.
- Will the service work on my phone?
- All UpSNAP services should work on virtually any cell phone. Some services require you to be able to send or receive text messages, but most cell phones are capable of doing this so chances are good that you can enjoy all of UpSNAP's mobile offerings. If you are using the txt messaging features on your phone, make sure, that the signature option, is turned off on your txt messages.
- Which carriers do you support?
- UpSNAP's services are available through virtually all of the major carrier networks in the U.S. These include Nextel/Sprint, AT&T, Verizon Wireless, Alltel and T-Mobile. Support for additional carriers is being added all the time, so check back soon if your carrier isn't currently on this list. A number of UpSNAP's offerings, including its mobile streaming audio service, are available through all U.S. carriers so you can enjoy them no matter what carrier provides your mobile service.
- Where do I get support?
- You can request support for an UpSNAP service by e-mailing support@upsnap.com. Please include your cellular telephone number and mobile operator, and a short description of the problem in your email. If you're experiencing a problem relating to billing, text messaging or anything else related to your mobile phone and how it works, please contact your carrier directly for support.
- What is the cost for your services?
- Some of UpSNAP's services are free, while others involve a one-time or recurring subscription fee. As part of the sign-up process you will be notified of the price and billing terms, if any, for the product for which you are registering. If you do not wish to accept those terms you can discontinue the registration process and you will not be charged.
- How do I pay for these services?
- Many UpSNAP services are free to use. Those that require a usage or subscription fee will be billed directly to your monthly cell phone bill. Services involving a monthly subscription will automatically be posted to your cell phone bill each month until you cancel your subscription.
- How can I unsubscribe?
- You may unsubscribe from any of UpSNAP's text messaging based services by simply texting STOP to the shortcode from which you receive the message.
- How does the audio work?
- Depending on the specific service you're using, you either place or receive a phone call. Once connected, the audio content is streamed to you cell phone just as a person's voice would be in a normal phone conversation. No special audio players or software are required and no audio files are downloaded to your phone.
- How do I listen to my radio content?
- Simply call one of your phone numbers listen to the voice prompts to lead you to your content.
- What is text messaging?
- Text messaging is a popular method of sending short messages using the keypad on your cellular phone. Extremely popular in Europe and Asia, text messaging is now hitting the US as the carriers have allowed inter carrier messaging between competing operators. It is a highly convenient, low cost or even free method (depending on your operator contract) of communication for quick instant messages. SMS stands for short messaging service.
- How do I know if my phone has SMS?
- SMS works on the vast majority of phones in the US. 92% of all phones now support SMS, so the chances are high that your phone is SMS capable. The UpSNAP service works on any carrier, not just the major services. To find out if your phone supports text messaging, look under the messaging options menu on your phone handset or contact your mobile operator. Your phone DOES NOT need a browser or to be able to connect to the Internet to use our service. However Sprint users will need to connect to the internet before sending messages, although they can receive messages without a connection.
- What if I need help?
- Just send a text containing the word HELP to the shortcode from which you are receiving messages.
- What if I don't have a cell-phone?
- A cell-phone is needed to use the service. It cannot be used with a regular telephone.
- How do I report a problem?
- Please email support@upsnap.com. Please include your cellular telephone number and mobile operator, and a short description of the problem.
- The audio is skipping.
- If you use the speakerphone feature to play back the audio, you need to place it in muted mode or the audio from the speaker will be picked up by the microphone and cut off the audio. Some devices may require you to do this each time.
- I receive an error message that says: "Due to internal error your request cannot be processed."
- Please email us at support@upsnap.com.
- When I try to listen to a stream after the phone dials the phone number, there is only silence.
- Caller ID blocking must be turned off in order to use some of our services.
- Who is UpSNAP Services LLC?
- UpSNAP Services was founded in San Francisco, CA. We are now headquartered in Cornelius, North Carolina. For more information about UpSNAP Services, visit http://www.upsnap.com.
- OK, so whats the catch, are you going so spam my cell-phone?
- There is no catch. We link merchants who want to pay us with consumers who don't want to pay. We don't send unsolicited messages to your phone. Merchants only call you if you specifically want them to. Please see full details of our privacy protection policy here.
- Will you ever sell my personal details such as mobile phone number?
- No. The terms of the privacy policy specifically preclude us selling your personal data.
- How can UpSNAP provide some of its services for free?
- UpSNAP supports it's free services by advertising.
- Does UpSNAP work internationally?
- At present the service is for US users only, although some of UpSNAP's services may work on phones elsewhere in North America.
- I thought there were laws against advertising on cellphones?
- There are strict laws against spamming to your cellphone. When you are using the UpSNAP service you are requesting information from us, which we will deliver to you for free. We support our free services with advertising (just like radio & TV).
The FCC requires UpSNAP to offer every user of our Free, Fast and Private mobile search service an unsubscribe or cancel function. Using your mobile phone, text STOP to the shortcode from which you are receiving messages.